Bika99 Privacy Policy – User Data Protection
This Privacy Policy explains how bika99 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Updated: 2026
1. Information We Collect
When you register and use the bika99 platform, we collect various types of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: your full name, email address, phone number, date of birth, and encrypted password provided during registration.
- Device & browser information: device type, operating system, browser version, IP address, and device identifiers collected automatically when you access the platform.
- Payment information: financial transaction details in Malaysian Ringgit (MYR), including deposit and withdrawal records. We do not store full card numbers — payment processing is handled by secure financial service providers.
- Usage data: records of your activity on the platform, including games played, bets placed, session duration, and navigation preferences.
- Cookies: small text files stored on your device to support platform functionality, such as maintaining your login session and saving your preferred settings.
2. How We Use Your Information
- Create and manage user accounts securely.
- Process MYR deposits and withdrawals accurately.
- Verify user identity and prevent fraud.
- Provide effective customer support.
- Analyzes usage patterns to improve the platform experience.
- Send account-related notifications, transaction updates, and service announcements.
- Comply with applicable legal and regulatory requirements.
- Identify and investigate suspicious activity.
Bika99 does not use your information for purposes unrelated to the platform's services without your prior consent.
3. Cookies & Activity Tracking
The bika99 platform uses cookies and similar tracking technologies to enhance the user experience. The cookies we use fall into several categories:
- Essential cookies: required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Preference cookies: stores user preferences such as display language and default betting values for a more convenient experience on return visits.
- Analytics cookies: helps us understand how users interact with the platform for internal improvement purposes only.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality. bika99 does not use cookie data for third-party advertising.
4. Data Storage, Security & Third-Party Sharing
Bika99 employs appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Data is stored on servers secured with industry-standard encryption.
We retain your personal information for as long as your account remains active or as needed to provide our services. Following account closure, certain data may be retained for the period required to meet our legal obligations.
Regarding information sharing, bika99 does not sell or rent users' personal data to any third party for marketing purposes. Information may only be shared in the following situations:
- With authorised payment service providers to securely process MYR transactions.
- With the relevant authorities when required by law or court order.
- In the event of a merger or business acquisition, users will be notified in advance.
5. User Rights, Policy Changes & How to Contact Us
As a bika99 user, you have the following rights regarding your personal information:
- Right of Access: you may request a copy of the personal information we hold about you at any time.
- Right to Rectification: you have the right to request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to Erasure: under certain circumstances, you may request the deletion of your personal information. Such requests are subject to legal obligations that may prevent complete removal.
- Right to Object: you may object to the processing of your information for specific purposes by contacting us directly.
Bika99 reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via platform notifications or email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, please contact our team at: [email protected]. You may also refer to the FAQ section for further information.
Questions About Your Data Privacy?
The bika99 team is here to help. Check our FAQ for quick answers, or log in to manage your account privacy settings directly.
FAQ Log In to Account